Privacy Policy

SOL Veterinary (“SOL Vet,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us, or use our services.

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Information We Collect

We may collect the following types of information:

**Personal Information**

* Name
* Email address
* Phone number
* Mailing address
* Appointment details

**Pet Information**

* Pet name
* Species, breed, age
* Medical history and treatment notes

**Website & Technical Information**

* IP address
* Browser type, device information
* Pages viewed, time spent on site
* Cookies and similar tracking technologies

How We Use Your Information

We use information to:

* Schedule and manage appointments
* Provide veterinary care and communicate treatment updates
* Respond to inquiries and customer support requests
* Send reminders, updates, or important service notifications
* Improve website performance and user experience
* Maintain internal records and comply with legal obligations

We **do not sell** your personal information.

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How We Share Your Information

We may share your information only when necessary, including:

* With third‑party providers that support our operations (e.g., appointment software, payment processors)
* With referral hospitals or specialists involved in your pet’s care
* When required by law, regulation, or court order

All third‑party partners are required to maintain confidentiality and use your information only for service‑related purposes.

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Cookies & Tracking Technologies

Our website may use cookies to:

* Improve functionality
* Remember user preferences
* Analyze website traffic and performance

You can disable cookies in your browser settings, though some website features may not work properly.

Data Security
We take reasonable measures to protect your data from unauthorized access, alteration, or disclosure. While no system can guarantee complete security, we maintain industry‑standard safeguards to reduce risk.

Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from minors without parental consent.

Your Rights & Choices
Depending on your location, you may have the right to:

* Access the information we hold about you
* Request corrections or updates
* Request deletion of your personal information (unless required for medical or legal reasons)
* Opt out of marketing emails

To submit a request, please contact us using the information below.

Links to Other Websites
Our website may contain links to external websites. We are not responsible for their privacy practices. We encourage you to review their policies when leaving our site.

Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.

Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:

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Thank you for trusting SOL Veterinary with your pet’s care.